Behavioral Science Associates is able to offer customers cost saving IVR software. Our partner, Interactive Digital has developed innovative adaptive technologies for Automated Speech Systems.

The “Adaptive Audio” software product personalizes IVR calls in real-time by automatically adjusting voice playback rates, that is words spoken per minute, and voice content based on exhibited caller behavior. The software makes intelligent choices about whether to increase or decrease voice playback rates and message content every time the caller responds. Adaptive Audio software has shown to be effective at shortening automated calls to a measurable degree, improving containment rates in the IVR and providing a more customer-oriented and personalized call experience. The end result is a quicker and easier experience for the caller, shorter calls and reduced Call Center costs.

In combination with the expert services provided by Behavioral Science Associates for best practices in Voice User Interface design, this allows our clients to enjoy superior levels of customer satisfaction, maximum IVR efficiency, increased call retention in the IVR and reduced Call Center costs.